IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.
This post is a limited-term fixed-term post.
1.     Organizational Context

  
a.    Organizational Setting

  
The post is located in the HR Employee Support Services Unit (HRESS) of the Human Resources Operations Service, Human Resources Management Department. HRESS administers benefits and entitlements, and manages time and absences, ensuring the delivery of efficient services within a culture of customer orientation. It is also responsible for the review and development of policies relating to the operational work of HRMD and for leading the process to amend the Staff Regulations and Rules.

  
b.    Purpose Statement

  
The Employee Benefits Partner administers a broad range of benefits and entitlements. S/he provides advice on the related policies to other HRMD colleagues, and handles contentious or complex cases regarding staff benefits and entitlements. S/he reviews the work of, and provides guidance to, support staff who process requests for benefits and entitlements and manage time and attendance. S/he also assists with the development of HR policies.

  
c.    Reporting Lines

  
The incumbent works under the supervision of the Senior Policy and Employee Benefits Specialist. 

  

   2.     Duties and Responsibilities

  
The incumbent will perform the following principal duties:

  
a.  Administer a wide range of benefits and entitlements (including all leave types, education grant, dependency allowances, rental subsidy, flexible working arrangements, etc.), promoting client service culture and maximizing the use of enterprise systems and IT tools to increase efficiency and simplify processes. Review the work of, and provide guidance to, support staff. 

  
b.      Handle contentious or complex cases requiring analysis of facts and interpretation of rules, and convey outcome to staff. Liaise as relevant on sensitive cases with other stakeholders, such as the Talent Business Partners, the Office of the Legal Counsel, the Medical Unit, etc.

  
c.      Provide authoritative advice to other HRMD colleagues on the application and interpretation of HR rules and procedures regarding benefits and entitlements. Respond to queries from managers and staff.

  
d.      Define, develop and improve business processes, workflows and data insights, participating in the review, evaluation and enhancement of enterprise systems, tools and technologies related to the administration of benefits and entitlements.

  
e.      Actively participate in initiatives to streamline the HR client experience by facilitating effective access to the HR Operations Service for leaders, managers and employees; and improve service delivery and functional resilience by moving towards more efficient digital self-service channels while ensuring clarity, credibility and consistency in issue resolution.

  
f.       Identify and recommend the best opportunities to elevate and ensure a fair employee experience using operational experience, data-driven insights and business acumen; ensure that the function offers a seamless, dedicated service to employees and managers with the proper infrastructure and support that enables managers/employees to meet their day-to-day challenges.

  
g.      Assist with the development of HR rules, policies, guidelines and procedures, notably the Staff Regulations and Rules, the HR Manual and other administrative issuances. Identify gaps and issues, and formulate proposals. 

  
h.      Respond to queries and surveys on HR policy and operational matters from external partners, including the HR Network, International Civil Service Commission, Joint Inspection Unit, and other international organizations.

  
i.       Perform other job-related duties as required.

  

   3.     Requirements

  
Education (Essential)
First-level university degree in human resources management, law, public or business administration, or related field.
    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐  
  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖! 

  
Education (Desirable)
Certification in People Analytics.

  
Experience (Essential)
At least six years of relevant professional experience in human resources management, administration, or a related field, of which at least three in an international organization.

  
Experience handling contentious or complex cases related to benefits and entitlements, performing analysis of facts and interpretation of rules, and providing authoritative advice thereon.

  
Experience (Desirable)
Relevant experience in an organization applying the UN common system of salaries and allowances.

  
Experience in analyzing, defining and improving business processes.

  
Experience in transforming an HR function, including using data insights and new technologies.

  
Customer service experience.

  
Experience in policy analysis, development and research.

  
Language (Essential)
Excellent knowledge of English (written and spoken).

  
Language (Desirable)
Good knowledge of French (written and spoken). 

  
Job Related Competencies (Essential)
Excellent knowledge of employee benefits in an international organization, preferably within the UN common system.

  
Excellent analytical and drafting skills.

  
Problem-solving skills.

  
Attention to detail.

  
Ability to communicate effectively and argue clearly and logically in writing and orally.

  
Excellent organizational and time management skills with the ability to work under pressure and respect deadlines.

  
Client orientation.

  
Tact and discretion.

  
Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity. 

  
Highly computer literate. 
 






    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟰! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟰 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗜𝗢𝗠, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀!  🌐   





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    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟰! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟰 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐