This position is hybrid requiring a few days per week in Mexico City office; WRI Mexico. Existing work authorization is required at the time of application submission. WRI is unable to sponsor any visa work sponsorship for this position.
 
About the Program:
 
Now is the time to move from commitments to action on climate change—WRI is at the forefront of this urgent transition. WRI's Global Development Department builds relationships and coordinates fundraising to help the Institute deliver results and bring about a more equitable and sustainable world. WRI's Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, and sharing knowledge across the sisterhood of WRI offices. This is done by targeting standards of performance and measuring efficiency and effectiveness across the sisterhood of offices.
 
Job Highlight:
 
Reporting to the CRM Solutions Architect along with a dotted line reporting to the Senior Manager, Development Operations, you will be responsible for database administration and maintenance, including data integrity, reporting needs, and training of development staff. You will liaise between Development’s end users and the CRM team. Serving as both a subject-matter expert and technical lead, you will ensure that Salesforce is fit for purpose and that all members of Development’s global network are incorporating Salesforce into their daily workflows to derive maximal benefit from the tool. You will develop user stories, verify requirements, and help maintain existing functionality and the building of new functionality. Your daily work will allow the Development department to perform the data analysis required for strategic decision-making and to develop metrics and reports critical to assessing the success of our fundraising. You will be the first-level support for the Development Directorate’s Salesforce users and will oversee Development’s processes and data flows.
 
You will be supported by the CRM and Development Operations teams. Salesforce is a foundational tool for the Development team, and you will help drive the fundraising effectiveness and efficiency of the database.
 
 
What will you do:
     📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐  
  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖! 

CRM Administration (70%): -
 
Collaborate daily with the CRM Manager to support users, implement new system features, and build fixes while adhering to stated best practicesAssist with the gathering of detailed functional requirements stating project scope and desired outcomesSupport the design, development, and deployment of large-scale enterprise solutions globallyImprove data quality through a combination of manual and bulk data cleanups working independently or together with data ownersMonitor data quality and system usage indicators, raising concerns and trends to the attention of the CRM Solutions Architect and the Senior Manager, Development OperationsImplement dashboards and reports and monitor integrations and connections within the CRM platform or other relevant reporting/analytics tools within Salesforce to support fundraising goals and improved collaboration across sectorsManage and provide ongoing support related to CRM integration/apps such as GeoPointe, Classy, wealth screening tools, etc CRM Adoption and Engagement (30%) :- Provide new user onboarding and ongoing user trainingInteract daily with Development Salesforce users to drive increased adoption of and interest in SalesforceDocument business processes, system interactions, and data flows and develop and update guidelines and training materials as needed What will you need: Education: You have completed a bachelor’s degree in computers, information technology, management, marketing, operations or related areaExperience: You have 5 years full-time work experience in data analysis and process flows to include data analyst or operations analyst experienceExperience using Salesforce or other customer relationship management tools (Monday.com, Blackbaud, Hubspot) to develop business solutionsAbove-average mastery of ExcelExperience documenting business processes, system interactions, and data flowsExperience working independently and proactively as it require alternating between periods of intense collaboration and spells of solo/heads-down workExperience managing multiple projects and prioritiesExcellent troubleshooting, data analysis, and problem-solving skillsFamiliarity with fundraising processes helpful, but not requiredSalesforce Admin certificate is preferred, but not requiredLanguages: Verbal and written English proficiencyRequirements: Existing work authorization is required where this position. WRI is unable to authorize visa work authorization Potential Salary: Salary is commensurate with experience and other compensable factors. How to Apply: Please submit a resume with cover letter by the date of 10 May 2024. You must apply through the WRI Careers portal to be considered. What we offer: A competitive salaryAccess to the WRI global network with the opportunity to exchange with and learn from passionate colleagues working at the cutting edge of their fields across Asia, Africa, Europe, Latin America and the USThe chance to have an impact and to develop your career within a mission driven organization with access to varied learning and training opportunities 






    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟰! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟰 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗜𝗢𝗠, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀!  🌐   





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    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟰! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟰 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐