Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeUNOPS LICA7
Target Start Date2025-01-15
Deadline for ApplicationsNovember 25, 2024
Terms of ReferenceOperational ContextThe Global Infrastructure Section (GIS) is one of the four pillars of the Global Mobility and Infrastructure Service (GMIS) within the Division of Financial and Administrative Management (DFAM). The UNHCR Shop unit falls within the Global Infrastructure Section.The UNHCR Shop’s purpose is to procure, sell, and dispatch core visibility and promotional items to UNHCR staff and operations worldwide. It supports Public Outreach by providing items for events and helps ensure brand compliance across the full range of visibility items and merchandise. The overall aim of the UNHCR Shop is to support colleagues globally, mobilize additional financial support for UNHCR, and raise awareness and empathy for forcibly displaced people.To achieve this aim, the UNHCR Shop’s vision includes constant optimization and the establishment of new methods for disseminating information about the mandate, as well as diversifying revenue streams. As part of its framework to raise awareness and funds for UNHCR, the UNHCR Shop is incorporating e-commerce and offering a customized user experience through its digital platforms.Position PurposeThe purpose of this role is to oversee the migration of the UNHCR Shop’s current e-commerce platform and implement innovative business development strategies aimed at enhancing our services to UNHCR colleagues and reaching out to external audiences. The position involves managing the transition to a new digital platform, ensuring a smooth and efficient migration process while optimizing the user experience for both colleagues and future customers. In addition to platform migration, the role will focus on developing and executing business development ideas to enhance UNHCR’s visibility both online and offline, while diversifying revenue streams to increase financial support for the agency. The role will also support the UNHCR Shop in its daily operations.The incumbent will work under the direct supervision of the Assistant UNHCR Shop Officer. Duties and ResponsibilitiesE-commerce platform migration• Lead and coordinate the migration of the UNHCR Shop’s current e-commerce platform to a new digital solution by Shopify.• Manage the end-to-end transition process, ensuring data integrity, functionality, appropriate content, and continuity of services.• Collaborate with internal teams and external vendors to ensure successful project execution, resolve any technical issues, and maintain a seamless migration experience.User experience optimization• Assess and enhance the design, functionality, and navigation of the new e-commerce platform to ensure a user-friendly experience for both UNHCR colleagues and external customers.• Monitor feedback from users and stakeholders, implementing improvements to meet their needs effectively.• Stay informed about industry trends and best practices in e-commerce to continually improve the platform’s performance.Business development• Support the formation and execution of business development strategies to increase UNHCR Shop’s visibility and outreach both online and offline.• Assist with identifying and exploring opportunities for revenue growth by introducing new products, services, or partnerships.Daily operations and reporting• Assist in the daily operations of the UNHCR Shop, ensuring efficient supply chain processes. • Support addressing operational issues as they arise and propose solutions to enhance workflow efficiency.• Develop and upkeep reports related to sales, inventory and demand planning.• Prepare monthly reports for financial reconciliation and quarterly inventory verification documents.• Provide regular updates to management on key performance indicators (KPIs) and progress on platform migration.• Actively participate in team meetings, brainstorming sessions, and strategic planning discussions to contribute to the Shop’s long-term success.• Perform other related duties as required. Desired Candidate ProfileDegree requirements and field of educationBachelor’s degree (or equivalent) in Business Administration/Management, Commerce, International Relations or any appropriate related field from an accredited university.Work experience• Minimum of 2 years of relevant professional experience.• Proven track record of working with the Shopify platform.• Familiarity with UN administrative, financial, and procurement regulations and practices.Technical skills• Knowledge of customizing all-in-one e-commerce platforms, particularly Shopify.• Good understanding of approaches to enhance user experience.• Computer literacy: proficiency in Microsoft Office tools and knowledge of any ERP system.• Strong analytical skills.Soft skills• Strong interpersonal skills to engage all stakeholders for successful project implementation.• Strong problem-solving skills with a proactive approach to identifying and implementing innovative solutions.• Excellent organizational and time management skills to ensure timely roll-out.
Standard Job Description 

Required Languages 
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,    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐  
  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖! 


Desired Languages 
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Additional Qualifications 
Skills
Education
Certifications
Work Experience
Other informationThis position doesn't require a functional clearance
Home-BasedYes 






    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟰! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟰 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗜𝗢𝗠, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀!  🌐   





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    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟰! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟰 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐