Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeUNOPS LICA9
Target Start Date2025-01-01
Deadline for ApplicationsDecember 18, 2024
Terms of Reference1. General BackgroundUNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. We deliver life-saving assistance like shelter, food and water and develop solutions that ensure people have a safe place to call home where they can build a better future. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.This role will operate within the Supporter Engagement Section (SES), which sits in the Private Sector Partnerships Service (PSP). The Digital Marketing and Regional Engagement (DMRE) team advises on, creates and delivers digital solutions and marketing expertise for engaging with UNHCR's primary audiences including donors, supporters, partners, governments, refugees and staff.2. Purpose and Scope of Assignmenta. Introductions The Marketing Automation Development Officer will play an important role in connecting the current marketing tool to UNHCR’s Martech setup, which includes Salesforce as the CRM, GCP as data warehouse, and Engage as the automation platform. This role combines technical skills with strategic thinking to help teams worldwide use the automation marketing tools effectively. As the main technical support, the developer will lead new users through onboarding, build team skills, and support ongoing projects to make marketing campaigns more effective. Responsibilities include troubleshooting issues, keeping systems running well, and providing training tailored to different users' needs. This role also involves managing integration projects and working with other teams to ensure tools align with marketing goals. With strong automation skills, the Outbound Marketing Developer will help increase digital engagement, improve supporter retention, and maximize the potential of the marketing tools.b. DutiesI. Integration and Technical Support• Act as the main technical support for connecting the marketing tool with CRM, data warehouse, and automation platforms through coding and API integration.• Write, test, and troubleshoot custom scripts and code to ensure smooth data flow and functionality across systems, focusing on API calls, data synchronization, and automation workflows.• Build reusable code components that streamline future integrations and optimize performance across platforms.• Oversee the technical setup, configuration, and optimization of outbound marketing tools, including troubleshooting and resolving any integration issues.• Collaborate with project managers and cross-functional teams to ensure the current automation marketing tool is successfully integrated and operational, aligning with broader organizational objectives.II. Onboarding and Training• Lead onboarding sessions, providing the users with the knowledge and skills to effectively use the automation marketing platform and tools stack.• Develop and deliver training materials, including user guides, documentation,presentations, and tutorials, catering to varying levels of technical expertise.• Offer ongoing support to new and existing users, ensuring they can leverage platform features and functionalities to achieve marketing goals.III. Campaign Development and Automation• Build, design, and maintain email templates and custom automation flows such as subscription forms and managing preferences to support various marketing needs and enhance engagement rates.• Work closely with marketing teams to develop and implement audiencesegmentation, A/B testing, and custom journeys that align with user engagement and retention goals.• Ensure campaigns are optimized across multiple devices and platforms, utilizing data driven insights to continuously improve performance.IV. Documentation, Compliance, and Best Practices• Develop and maintain technical documentation and best practice guidelines for the integration, onboarding, and use of outbound marketing tools.• Ensure all outbound communications align with data protection policies, UNHCR’s data protection regulations, and industry standards.• Stay updated on outbound marketing trends and innovations, and recommend new features or enhancements to improve platform capabilities.4. Qualifications and Experiencea. EducationBachelor's degree in Computer Science, Software Engineering, Marketing, or a related field.b. Work Experience• 3 years of experience (With Bachelor’s degree) or 2 years of experience (with Master’s degree) in marketing automation on platforms, with skills in HTML/CSS, JavaScript, and SQL for developing responsive email templates and custom components.• Proven track record in building multi-step automation flows, segmentation, and personalization rules to boost engagement and retention.• Strong background in platform integration and API development.• Experience with ETL processes and data pipelines to ensure seamless data synchronization across systems.• Skilled in data governance and GDPR-compliant handling, ensuring data consistency and security across all marketing activities.• Proficiency in technical documentation, coding standards, and best practices for scalable, maintainable workflows.• Expertise in analytics tools like Google Analytics and Looker for tracking, reporting, and optimizing campaign performance, with experience in A/B testing and KPI monitoring.• Practical knowledge of data encryption and protection, implementing security measures in line with GDPR and UNHCR standards.c. Key Competencies• Marketing Automation: Proficient with advanced marketing automation platforms.• Data Integration & API Management: Skilled in connecting CRM, data warehouses, and marketing tools.• HTML/CSS, JavaScript, SQL: Advanced coding for templates, custom components, and data management.• Analytical Skills: Expertise in A/B testing, campaign analysis, and performance optimization.• Project Management: Effective in coordinating integration projects and aligning with strategic goals.• Training & Support: Strong ability to onboard and build capacity across varied user levels.• Data Security & Compliance: Knowledge of GDPR and secure data practices in marketing.• Documentation & Best Practices: Skilled in creating user guides and maintaining technical standards.• Project management• Good communication skills for communicating technical topics clearly• Strong interpersonal skills and ability to establish and maintain effective working relationships with people in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.• Fluency in spoken and written English is required• Knowledge of another UN language is a plus (Arabic, Chinese, French, Russian, Spanish).4. Location and ConditionsThis is a remote-working position. The successful candidate will be home-based, and work with colleagues globally. It is a full-time role starting from 8.30am to 5pm Monday to Friday (40 hours per week).The remuneration level and the applicable entitlements and benefits may be different based on the residence of the most suitable selected candidate.Please note that only shortlisted candidates will be notified.
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,    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐  
  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖! 


Desired Languages 
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Certifications
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Other informationThis position doesn't require a functional clearance
Home-BasedYes 






    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟰! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟰 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗜𝗢𝗠, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀!  🌐   





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    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟰! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟰 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐